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Help


Thanks for choosing Minster. We work hard to try and make working with us as easy as possible, so we’ve put together a few commonly asked questions to help you out. Read about using our new website, shopping online and account management.

What are my account options?

You can register for a standard web account, which gives you basic access to our website. You can also apply for a trade account, with cash or credit options. A trade account gives you personalised prices and extra benefits. Find out more about account options.

Can I shop online with Minster without an account?

At the moment, you need a trade account with Minster to benefit from online ordering. Register for a web account and link your existing trade account to start online ordering.

New to Minster? Then why not set up a trade account, start by downloading an application form.

What payment methods do you accept?

You can pay online with your Minster Credit Account, or by credit/debit card. In branches, you can also pay with cash.

How can I make a payment on my Minster Credit Account?

We have a few payment options you can choose from. Visit our page about Paying Your Credit Account to find out how.

What do I need to know about delivery?

This information refers to online orders only. 

Orders will usually be delivered within 3 working days from the day of ordering. If you need your order in a hurry, we’ll make every effort to make your order available the next day. This depends on availability and time of ordering. If there are any issues which affect your order, then we’ll let you know as soon as we can.

Delivery is free on orders over £300 to credit account customers, a £30 delivery charge applies to all orders under £300 and non-credit account customer orders.

What do I need to know about Click & Collect?

Click & Collect is FREE and is available at all of our branches, so you can choose a location that suits you.

Read more about Click & Collect.

How can I make a return?

For collection and delivery orders

Take items to the sales counter of the collection branch with the original invoice, and a colleague will arrange credit or refund. Due to the current restrictions, we recommend you call your local branch before visiting. Check their details on our branch locator.

Returning large items

For items which are too large for you to bring in, please contact the branch to arrange convenient collection from site. We can arrange credit or refund once these have been collected. Restocking charges may apply, but branch colleagues will confirm charges with you.

Returns Policy

Haven’t found what you’re looking for?

Sorry we couldn’t be more helpful! To get some help with your issue, email customerservice@minsteronline.co.uk

Or call our Customer Services Team on 02475 269 998 

Find your nearest branch with our branch locator.