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Contact Us

Our Help page answers a lot of frequently asked questions, check it out to see if your query is there. If you can’t find what you’re looking for, please contact us through a relevant option below.

Help

Customer Service

To contact the Minster central customer care team call us on:

 02475 269 998 

Select option 1 for customer care enquiries including questions about an existing web order. 

Lines are open Monday – Thursday: 8:00 - 17:30, Friday: 8:00 – 17:00. 

Select option 2 for technical issues on the website (including password resets), and for support outside branch opening hours. 

Lines are open Monday - Friday: 7:00 - 20:00, Saturday: 7:00 - 16:00, Sunday: 10:00 -20:00 

Visit a branch

Check opening hours, contact information, specialist services available of your local branch with our branch locator.

 

Open an account with Minster

We have flexible account options to suit all your needs. Visit our account options page to find out more.

Contract pricing 

For large project enquiries please contact your local branch or contact our dedicated pricing team at pricing@sgbdcontracts.co.uk 


Account related queries

There are several ways you can make a payment towards your credit account. Find out more about paying your account

If you have an account with another Saint-Gobain Building Distribution brand and would like to open a trade account with Minster, e-mail your account name and number with your request to newaccounts@sgbd.co.uk

For copies of invoices or PODs, contact Minster Credit Services on 01484 478 017
 

E-billing & Self-service Documents

To view your invoices, credit notes and statements online, register for E-billing at https://billing.minsteronline.co.uk/Logon 

For queries about your e-billing account including password resets call 0333 123 0146, fax 0845 370 1047, or contact the branch at which the goods were purchased. This information can be found in the top left corner of your invoice.

Feedback and queries

To provide feedback on your experience with Minster or for marketing or press enquiries contact us at social@minsteronline.co.uk 


​​​​​​​Head Office 

Minster, Merchant House, Binley Business Park, Coventry, CV3 2TT​​​​​​​
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Company Registered Address
Saint-Gobain Building Distribution Limited trading as Minster, registered in England and Wales, Company Number 1647362. Registered Office, Saint-Gobain House, East Leake, Loughborough, Leicestershire. LE12 6JU.