Our Help page answers a lot of frequently asked questions, check it out to see if your query is there. If you can’t find what you’re looking for, please contact us through a relevant option below.Help
Minster branches will be closed from 25th December (with the exception of Buckley branch closing from 24th December) and reopen on the 4th January 2022 and 5th January for our Scottish branches. You can find the opening times of your local branch by using our branch locator.
To contact the Minster central customer care team call us on:
Select option 1 for customer care enquiries including questions about an existing web order.
Lines are open Monday – Thursday: 8:00 - 17:30, Friday: 8:00 – 17:00.
Select option 2 for technical issues on the website (including password resets), and for support outside branch opening hours.
Lines are open Monday - Friday: 7:00 - 20:00, Saturday: 7:00 - 16:00, Sunday: 10:00 -20:00
There are several ways you can make a payment towards your credit account. Find out more about paying your account
If you have an account with another Saint-Gobain Building Distribution brand and would like to open a trade account with Minster, e-mail your account name and number with your request to firstname.lastname@example.org
For copies of invoices or PODs, contact Minster Credit Services on 01484 478 017
To view your invoices, credit notes and statements online, register for E-billing at https://billing.minsteronline.co.uk/Logon
For queries about your e-billing account including password resets call 0333 123 0146, fax 0845 370 1047, or contact the branch at which the goods were purchased. This information can be found in the top left corner of your invoice.
To provide feedback on your experience with Minster or for marketing or press enquiries contact us at email@example.com
Minster, Merchant House, Binley Business Park, Coventry, CV3 2TT
Company Registered Address
Saint-Gobain Building Distribution Limited trading as Minster, registered in England and Wales, Company Number 1647362. Registered Office, Saint-Gobain House, East Leake, Loughborough, Leicestershire. LE12 6JU.